Background & Description

This position will be based in Human Resources Unit, Country Office Islamabad, Pakistan. Job holders will perform administrative support functions for HR Unit and report to the Human Resources Officer or the designate. 
At this level, work is carried out under minimal supervision. Job holders are expected to produce organised and accurate work, undertaking specific business support activities.


To deliver standard business support processes for Human Resources Unit in Country Office in order to facilitate effective service delivery.

KEY ACCOUNTABILITIES (not all-inclusive)
  1. Maintenance of personnel and other HR files in line with the guidelines for filing and appropriate documents as per checklist in both soft and hard form.
  2. Prepare and record certificates including Job experience, Visa assistance, Banking Instructions, Tax Exemption etc. for staff members where applicable.
  3. Act as a focal person for biometric attendance management system, WINGS (SAP) related to travel, procurement, training and leave management.
  4. Act as a focal point for receiving and processing UNLP applications and liaison with HQ in obtaining the same. Also act as a custodian for safe keeping of all National Staff UNLP’s. Maintaining list of UNLP holders, keeping record (issuance/receiving).
  5. Act as focal person for processing and record keeping of R&R requests, updating R&R record sheet as well as processing of Danger Pay in WINGS for International Staff where and when required.
  6. Act as a focal person for Leave planner for International staff and Time Keeping for all staff.
  7. Assist staff members in obtaining UN ID Cards and correspond with relevant UN Entity in processing the same. Keeping record of UNID Forms and subsequent maintenance of list.
  8. Assist in dealing with staff for their medical cards (including dependents) and escalate enrolment requests of dependents to relevant person in HR Unit for processing.
  9. Assist HR Officer or designate in for all recruitment related activities including room reservation, computer arrangements and calling candidates for test/interviews.
  10. Assist HR Officer or designate in Training related activities including arrangements for venue, equipment etc. Keeping record and sharing approved Training Request Form with relevant persons and updating training log.
  11. Assist team members for event management including orientation for new inductees, farewells, service awards and Unit Retreats.
  12. Any other task assigned by the Supervisor at the corresponding level.
Requirements and Skills


Completion of higher secondary school education. First Level University Degree in the field of Human Resource Management/Development is desirable.



Four or more years of progressively responsible work experience particularly in Human Resources combined with experience in general administrative work.


Knowledge & Skills:

  • Proficient in the use of office equipment and computer software packages and skills such as Microsoft Word, Excel, Power Point etc.
  • Knowledge of work routines and methods in order to complete processes under minimal supervision.
  • Uses tact and courtesy to give and receive information to a wide range of individuals.
  • Ability to identify data discrepancies and rectify problems requiring attention.
  • Ability to offer guidance to different staff on basic HR SOP’s.


Excellent oral and written English and Urdu.

How to Apply

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About Organization

The World Food Programme was created in 1961, as an experiment to provide food aid through the UN system. In 1965, WFP became a fully-fledged UN programme, to last for “as long as multilateral food aid is found feasible and desirable”. Today, WFP is the world's largest humanitarian agency fighting hunger worldwide. WFP assists 80 million people in around 80 countries each year, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience. On any given day, WFP has 5,000 trucks, 20 ships and 70 planes on the move, delivering food and other assistance to those in most need. In emergencies, WFP is often first on the scene, providing food assistance to the victims of war, civil conflict, drought, floods, earthquakes, hurricanes, crop failures and natural disasters. When the emergency subsides, WFP helps communities rebuild shattered lives and livelihoods. We also work to strengthen the resilience of people and communities affected by protracted crises by applying a development lens in our humanitarian response. WFP is funded entirely by voluntary donations, in 2016 WFP raised US$5.9 billion. WFP has more than 14,000 staff worldwide of whom over 90% are based in the countries where the agency provides assistance.