Background & Description

Under the overall guidance of the Chief of Mission (CoM), overall supervision of the National Resource Management Officer and direct supervision of the Senior ICT Assistant, the ICT Assistant provides ICT support in the IOM mission in Pakistan. 


  • Provide end user support and ensure that all ICT issue tickets and queries are logged and resolved appropriately, meeting or exceeding Service Level Agreements (SLA). Escalate to Regional ICT Officer, Global User Support (GUS) and supervisor when necessary.
  • Provide support for planned technology upgrades for network, systems and applications; including servers and WAN/LAN; maintain existing network, systems and applications (core services) in coordination with the Global User Support.
  • Collaborate with relevant units, when assigned, for joint development and delivery of new applications, websites, systems, and networks. Maintain and ensure updates/stability of newly developed systems, websites, networks after its development.
  • Perform monitoring of systems, network (LAN, WAN), applications and provide routine control of servers and data. Administer and monitor the electrical systems, telephone IP systems, IP PBX and security systems.
  • Provide technical guidance for use of office technology. Provide training to staff/users to facilitate productive use of existing, new systems and ICT tools and applications.
  • Provide remote and on-site technical support for all IOM sub offices and other IOM entities in Pakistan as maybe required including possible in country travel to support such systems.
  • Install and re-locate the organizational unit’s hardware, coordinate equipment servicing and manage user account. Maintain an up to date IT inventory (hardware and software) and advice the management on assets that require replacement and software license renewal in a timely manner.
  • Produce and maintain comprehensive documentation and reference materials for planned and delivered user and technical services when assigned.
  • Assist in establishing technical relationship and collaboration with other pertinent department/units – and with partners, suppliers and service providers – to identify opportunities for optimizing business and system effectiveness.
  • Support ICT procurement, and liaise and coordinate with ICT procurement, GSU, Global Procurement and Supply Unit, local ICT service providers and local ICT companies.
  • Perform such other duties and functions as may be assigned by the immediate supervisor and/or the CoM. 
Requirements and Skills


  • Secondary school diploma with at least four years of relevant working experience


  • Bachelor’s degree in Information Technology, Computer Sciences, IT Management, or an equivalent combination of training with at least two years of relevant working experience. 


  • Working experience in administration and maintenance of Microsoft Windows network environment (LAN/ WAN).
  • Working experience in administrative work and/or direct user support and computer and communication equipment troubleshooting. 


  • Required (specify the required knowledge)         
  • English and Urdu (fluent)    


  • Knowledge of other official IOM or local language is an advantage.
How to Apply

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About Organization

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners.

With 166 member states, a further 8 states holding observer status and offices in over 100 countries, IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM initiated its work in Pakistan in 1981 following a government request for assistance with the influx of Afghans into the country. The organization has since expanded its programmes to support a broad range of activities from humanitarian response to migration management. Pakistan signed as a Member State of IOM in 1992 and established a Cooperation Agreement with IOM in October 2000.

As an active participant in the Delivering as One UN Programme in Pakistan since its inception in 2009, IOM co-leads the strategic priority area for “Increased National Resilience to Disasters, Crises and External Shocks.”