Background & Description
JOB PURPOSE

To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)
  1. Handle ITSM operations (Service Desk). Provide user support to staff on day to day IT issues which include; install and configure laptops on windows 10 and O365, troubleshoot hardware and software related issues, configure wireless and wired network, maintain printers, scanners, photocopiers and perform other related tasks.
  2. Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.  Pro-actively administrate the security of servers and hosted systems against any kind of threats which can destroy the data.
  3. Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimization, to ensure they are running effectively and enable easy and efficient use. Configure and maintain DNS, DHCP, RODC, File and print services.
  4. Configure, maintain and support VLAN, WLAN, VPN, ACL, Firewall and other important applications like; Teams, OneDrive and SharePoint.
  5. Should be able to handle data backups of critical and identified applications. Coordinate with ISPs for bandwidth and IPs related issues. Configure and troubleshoot cisco switches, routers and Wireless APs.
  6. Respond to a variety of queries about technology and systems in order to assist WFP staff to deliver their services. Create, format and maintain network and information-systems documentation.
  7. With support of senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.
  8. Perform routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology.  Analyze call logs to spot trends and underlying issues.
  9. Install, operate and maintain telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
  10. Should have good understanding of power (electricity) and Central/standalone UPS for IT systems.
  11. Support the development of standard material such as training documentation and web content on behalf of senior officers, to ensure staff have access to required information about IT services and products.
  12. Suggest improvements to methods and processes in order to support the continuous improvement of IT services.
  13. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
  14. Learn SCOPE, the corporate tool asap, and get prepared to provide required management and support of SCOPE related IT equipment and services in respective areas.
  15. Complete other tasks as assigned by the supervisor
Requirements and Skills

Education:

Completion of higher secondary school certificate supplimented by university degree in computer sciences or related field.

 

Experience & Skills:

  • 3 - 5 years’ experience in configuring and maintaining IT infrastructure and supporting IT sytems and services.
  • ITIL, MCSE & CCNA Certifications/ Knowledge is desireable and considerd an assett
  • Strong communication and interpersonal skills
  • Proven ability to work in a high-pressure environment with multiple tasks, changing priorities, and changing resources

 

Language:
Excellent oral and written English and Urdu.

How to Apply

Copy paste this link in your browser's URL bar. 

For Karachi:

https://career5.successfactors.eu/sfcareer/jobreqcareer?jobId=123020&company=C0000168410P

For Quetta and Peshawar:

https://career5.successfactors.eu/career?company=C0000168410P&career_job_req_id=122949&career_ns=job_listing&navBarLevel=JOB_SEARCH

 

About Organization

The World Food Programme was created in 1961, as an experiment to provide food aid through the UN system. In 1965, WFP became a fully-fledged UN programme, to last for “as long as multilateral food aid is found feasible and desirable”. Today, WFP is the world's largest humanitarian agency fighting hunger worldwide. WFP assists 80 million people in around 80 countries each year, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience. On any given day, WFP has 5,000 trucks, 20 ships and 70 planes on the move, delivering food and other assistance to those in most need. In emergencies, WFP is often first on the scene, providing food assistance to the victims of war, civil conflict, drought, floods, earthquakes, hurricanes, crop failures and natural disasters. When the emergency subsides, WFP helps communities rebuild shattered lives and livelihoods. We also work to strengthen the resilience of people and communities affected by protracted crises by applying a development lens in our humanitarian response. WFP is funded entirely by voluntary donations, in 2016 WFP raised US$5.9 billion. WFP has more than 14,000 staff worldwide of whom over 90% are based in the countries where the agency provides assistance.