IT Support Verified listing

This role requires a well-rounded individual capable of providing technical support for hardware (PCs, printers) and software (Windows apps) to end-users, resolving issues via phone, remote access, or in-person, ensuring smooth IT operations by installing, maintaining, and troubleshooting systems, and often documenting solutions and training users. Key duties include managing tickets, fixing connectivity, upgrading systems, and maintaining user satisfaction with clear communication, often requiring flexible hours.

Troubleshooting: Diagnose and resolve hardware (desktops, laptops, peripherals) and software (OS, applications) problems.

Installation & Maintenance: Set up, configure, update, maintain workstations, software, and network connections.

User Support: Act as the main point of contact, offering support in person, over the phone, or remotely.

Documentation: Create and maintain records of issues, solutions, and user guides.

User Training: Guide and train users on new systems or IT policies.

System Security: Address basic security issues impacting user systems.

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 2+ years of experience in an IT support role.
• Strong knowledge of Windows/macOS, hardware, software, and basic networking.
• Experience with remote desktop tools and ticketing systems.
• Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users.
• Problem-solving, attention to detail, and customer service orientation.
• Ability to work independently and as part of a team.
• Note: This is a full-time contractual role.