Assistant Manager Alumni Programs

The Assistant Manager – Alumni Programmes will support TCF alumni as they transition from school to higher secondary education, university and other career pathways, helping them develop the competencies and skills needed for upward social mobility. Working closely with students, partner institutes and internal teams, the role will oversee the scholarship process from announcement to award, facilitate student placements at partner institutes, monitor academic progress, and provide timely guidance and support. The role requires a strong understanding of on-ground challenges faced by students, the ability to identify gaps and propose practical solutions, and a focus on strengthening student retention and programme delivery. It also offers an opportunity to grow into broader programme management and design responsibilities through initiative, ownership and continuous learning.

Scholarship Cycle
• Support the scholarship cycle from announcement to award by identifying eligible students, collecting and verifying data and documents, and communicating decisions and next steps in a timely manner.
• Guide students and parents on admission requirements, eligibility and timelines,
following up until every student is successfully enrolled.

Institute Partnerships and Student Placement
• Build and maintain strong working relationships with partner institutes, ensuring
timely sharing of student information and smooth placement of scholarship students.
• Follow up on admission slots, decisions and pending requirements, and resolve
placement and documentation issues in coordination with institutes and internal
teams.
• Share student performance and recurring challenges with institutes, and guide them on practical improvements to strengthen student support and outcomes.

Student Support, Progress Monitoring and Retention
• Monitor student attendance, academic performance and continuation, and reach out to irregular or low-performing students and their parents with empathy to
understand and address their concerns.
• Plan and conduct student and parent sessions, and design practical support initiatives based on student needs and on-ground observations.
• Identify students at risk of dropping out at an early stage and recommend timely
interventions to strengthen retention and wellbeing.

Records, Reporting and Digital Communication
• Maintain accurate student records, programme documentation and fee-processing records using approved SOPs and online tracking tools, ensuring timely monthly and quarterly reporting.
• Keep chatbot and WhatsApp Business content up to date for timely student guidance, and use recurring student queries to improve it.

Programme Improvement and Collaboration
• Use on-ground insights, student feedback and data to identify gaps and propose
practical solutions, and support the design of new initiatives and pilots.
• Take ownership of assigned work, raise issues proactively along with possible
solutions, and propose at least one improvement initiative per quarter.
• Work closely with colleagues and cross-functional teams to resolve issues and achieve programme milestones.

Required Skills

Education

Experience