Program Assistant (Case Management) Verified listing

Under the overall supervision of the Protection Coordinator and the direct supervision of the Protection Officer, the incumbent will assist and support the provision of protection case management services as part of IOM’s emergency response to the Afghanistan crisis in Pakistan.

Under the direct supervision of the Protection Officer, the Programme Assistant (Case
Management) will be responsible for:
1. Provide direct case management services for urgent protection cases, when required, including conducting comprehensive assessments to identify urgent protection needs as well as implementing and following up on tailored action plans to achieve protection outcomes.
2. Assist the Protection Officer in reviewing all protection cases, including comprehensive assessments, eligibility and action plans conducted by field protection staff, and providing technical guidance to field protection staff, as needed.
3. Assist the Protection Officer and working closely with field protection staff to monitor and improve timely and safe implementation of case management services in line with IOM’s Standard Operating Procedures (SOPs), work plans and project objectives, including through weekly and monthly project tracking and reporting tools.
4. Follow-up and maintain that data on protection cases is systematically and accurately collected by field protection staff in a confidential manner and entered in relevant tools, databases, and information management (IM) systems to facilitate monitoring and reporting.
5. Conduct regular field visits in different provinces to monitor service delivery and work performance, conduct weekly meetings to review cases and discuss challenges, case conferences and ad hoc follow-ups with field protection staff.
6. Assist the Protection Officer in establishing and maintaining good relations with relevant external services providers, providing clear information on IOM’s activities, and strengthening referral pathways for the provision of protection services.
7. Assist the Protection Officer on the improvement of relevant project tracking and
reporting tools as well as periodic review and update of case management SOPs.
8. Assist the Protection Officer, in strengthening the capacities of field protection staff by providing, technical guidance and training sessions on general protection, case management, child protection (CP), gender-based violence (GBV), safe referral pathways, data protection and other relevant topics, and supporting the development, translation and roll-out of training packages.
9. Support the Humanitarian, Resilience and Recovery Division (HRRD) and the Protection Unit with other tasks and activities, upon request, including but not limited to conducting field visits, key informant interviews (KIIs), focus group discussions, awareness raising sessions and other activities.
10. Assisting with other tasks, as needed.