IT Officer Verified listing

Job Description

• Serve as the primary point of contact for internal teams for maintenance and troubleshooting of laptops and digital devices.

• Provide hardware and software support and maintain an updated inventory of IT assets.

• Conduct periodic online safety sessions for staff and relevant stakeholders.

• Assist helpline staff in addressing digital safety concerns and queries.

• Support procurement of IT devices and equipment in alignment with the organization’s procurement policies.

• Ensure the smooth functioning, regular maintenance, and troubleshooting of printers and servers.

• Monitor server performance, backups, and resolve technical issues promptly.

• Regularly update the website, including uploading articles, managing content, and performing routine updates.

• Coordinate with the content team to ensure timely and accurate publication.

• Conduct regular checks to ensure website security and performance.

• Oversee proper installation, configuration, and documentation of new IT assets.

• Demonstrate a working understanding of cybersecurity principles.

• Support the organization in maintaining digital security protocols and raising awareness on emerging threats.

• Assist in the development of toolkits and learning materials related to online safety for internal and external use.

Qualifications: Bachelor's of Computer Sciences

Experience Required: Minimum 2 years of relevant experience in IT support and website management.

Skills Required:

• Strong written and oral communication skills;

• Strong time management and organizational skills.

• Good understanding of cybersecurity and digital safety practices.

• Strong communication skills to engage with internal teams and conduct training.

• Familiarity with procurement processes related to IT.

• Experience in content management systems (e.g., WordPress), server management, and general IT troubleshooting.