Monitoring & Evaluation Officer (Telephonic Beneficiary Surveys) Verified listing

Introduction to the program

Tuberculosis (TB) is the world's deadliest infectious disease, and Pakistan carries the fifth highest burden globally. In Sindh province, thousands of people are at risk every year,  but we can change that.

The TB Shield program finds people who may have been exposed to TB and connects them with preventive treatment (TPT). By stopping the disease before it develops, we can save lives and protect families. After a successful first phase in 7 districts, the program is now expanding to all 30 districts of Sindh, covering over 200 public-sector TB Basic Management Units (BMUs). Delivery is by two Pakistani implementing partners, Metrics Research and Rural Support Programmes Network (RSPN), working with CDC Sindh, and funded by US charity Spiro.

Spiro cares a lot about making the program really effective. That means we need people fully independent of the implementers to monitor the program and help us learn what is working and what isn't, and analyse results carefully and be data-driven. That's why we need you! Momentum Ventures provides this independent monitoring & evaluation across all 30 districts and is expanding its M&E team from 2 to around 9 officers.

Job details

• Type: Full time
• Duration: Initially 12-month contract, with likely extension as the program continues
• Salary: 110,000 PKR/month plus travel and field expenses paid
• Employer: Momentum Ventures (funded by Spiro); reports to the TB Shield, Program Manager in Sindh
• Location: Remote

About this job

You will be independent of the TB Shield program delivery. Your job is to verify, by phone, that the services recorded on paper and in digital systems actually reached families, and to gather beneficiaries' feedback and understanding of TB screening and prevention.

Momentum is hiring two telephonic survey officers.

This role suits excellent candidates who cannot travel, female candidates are strongly encouraged to apply. It is a great opportunity to be part of a life-saving public health program.

Responsibilities

• Carry out structured phone interviews with program beneficiaries and control groups to verify services were received, survey knowledge and understanding of TB screening and prevention, and gather feedback on program quality.
• Complete 10 quality surveys per day, logging every call with clear outcome codes in our digital system (CommCare).
• Flag any household that denies receiving a recorded service to the relevant field officer the same day.
• Contribute your findings to monthly cluster scorecards and funder updates.
• Handle beneficiary information with complete confidentiality.

Essential

• Graduate
• Excellent spoken Urdu and preferably Sindhi; clear, warm and patient phone manner
• Good written English for reporting, and enough spoken English for team calls
• Excellent attention to detail and accurate record-keeping
• Advanced use of digital systems e.g. Google Docs, spreadsheets, online forms or apps
• Good at talking with people of all different backgrounds, including people with little education
• Understanding of data privacy and confidentiality

Desirable

• Dhatki, Saraiki or other Sindh languages (we particularly want at least one of the two officers to speak one of these, so do say which languages you speak )
• Experience in call-centre, telehealth, or phone-survey work
• Experience carrying out interviews or surveys, or in a monitoring and evaluation role
• Knowledge of healthcare and tuberculosis
• Good written English for reporting