Manager, Employee Relations

Job Responsibilities

• Serve as the primary point of contact for employee relations issues, including grievances, conflicts, misconduct, and disciplinary matters across the hospital.
• Lead and conduct fair, timely, and thorough investigations into employee complaints, harassment allegations, policy violations, and workplace disputes.
• Advise and coach managers and supervisors on appropriate handling of performance issues, disciplinary actions, terminations, and conflict resolution.
• Develop, review, and update employee relations policies, procedures, and the employee handbook to ensure alignment with labor laws and best practices.
• Ensure organizational compliance with applicable labor laws, employment regulations, and internal HR policies, minimizing legal and reputational risk.
• Manage the disciplinary and grievance process end-to-end, including documentation, hearings, show-cause notices, and final decisions in coordination with HR Head and legal counsel where needed.
• Track, analyze, and report employee relations metrics (grievances, disciplinary actions, turnover trends) to HR Head, recommending corrective actions where needed.
• Support exit interview processes and analyze findings to identify trends impacting employee retention and satisfaction.
• Maintain accurate, confidential documentation of all employee relations cases and outcomes.
• Promote a culture of open communication and ethical conduct in line with IHHN's mission and values.
• Stay current on changes in labor law, healthcare sector employment practices, and employee relations trends, updating internal practices accordingly.

• LLB with MBA or MPA

• Minimum 8-10 years of progressive experience in Human Resources, with at least 5-6 years focused specifically on employee relations, labor relations, or HR compliance in a large organization

Skills

• Should have strong knowledge of labor laws, employment regulations, and HR best practices relevant to Pakistan and the healthcare sector.
• Should have strong interpersonal and conflict-resolution skills.
• Should have excellent verbal and written communication skills, including report writing and case documentation.
• Proficiency in MS Office (Word, Excel, PowerPoint)